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CSi Communicator is a market research company that services the automotive industry. Our main product and service is customer satisfaction indexing, but we also have comprehensive market research capabilities available to all automotive service industry segments. Here are some examples of our market research applications in the automotive industry:
For Retail Tire Centers
- CSI on the service experience obtained while visiting facility
Service Reminders for new tires based on tread depth
Additional marketing and branding through customer touch points
For Oil and Lube Centers
- CSI on the service experience obtained while visiting facility
Service Reminders for brake and alignment checks as well as oil changes
Obtaining accurate customer contact data
For a Paint Manufacturer
- CSI on the effectiveness of their sales and customer service personnel
Market research on repair facilities to obtain competitive information and leads
For a Multi-Line Distributor of Paints and Refinish Products
For an Information Provider
- Surveys on outside sales and support personnel nationwide
CSI on call center settlement support personnel
Surveying body shops on their effectiveness nationwide
Whether you want to measure sales, customer service and retention, or collect information of any kind, we have the ability to set up a program to suit your needs. For information, e-mail David Merrell or call 800-343-0641 x 227.
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