Our goal is to understand the various business needs of our clients. From retail tire centers, to consolidators, automotive service centers and information providers, we can provide the information to drive customer satisfaction and loyalty. We currently have specific CSi Communicator programs for:

Retail Tire Centers
Consolidators
Oil and Lube Centers
Automotive Service Centers
Other Industry Segments

We back up our programs with true world class customer service and consultation. We have the expertise and experience to offer you a comprehensive program with your business needs in mind. We want to help you succeed!

Product Delivery and Online Reports

CSi Communicator provides various ways for our customers to access the data that is generated by our market research. Generally, the research is summarized in a on-line report which is designed to be user-friendly, easy to understand, and actionable. Other customers just want the raw data returned, so that they can create their own reporting. These customers usually have robust in-house statistical or IT departments that can create reporting from the data. In either case, CSi Communicator has a delivery mechanism that is right for you! Here are the options:

1. Data Transfer. A data transfer is simply a transfer of the data points that are generated in the market research. It can be done in the format of your choice, such as Excel spreadsheet or comma delimited.



2. Email Reports. Upon determining the customer feedback you are most interested in our reporting features can automate an email report to be sent to specified employees during specified times including all call summary data and hot sheet information.



3. Online Reports. CSi Communicator offers reporting online that can be queried upon based on date range and store locations if you have multiple facilities.

Quality Starts with the Survey

The entire quality and credibility of a CSi Communicator program is based on the survey call and the ability of our technology to accurately interpret the conversation and then enter the results into the system. We never forget that quality starts with the call.